Incorrect Payment Method Charged – Request for Refund and Update

#1075632
  • Objekt 3D Scan

    1 month ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well.

    A few weeks ago, I updated my billing details and payment method in my Rank Math account to reflect my company information and corporate card, as I intended for future payments to be processed through my business.

    Despite setting the new corporate card as the default payment method, today the subscription fee was still charged to my personal card. I kindly ask for your assistance in the following:
    1. Please refund the amount that was charged to my personal card.
    2. Reprocess the payment using the updated corporate card that is already set as the primary method in my account.

    If you require any additional information or documentation to proceed, I will be happy to provide it.

    Thank you in advance for your help, and I appreciate your prompt attention to this matter

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jaideep Asrani

    1 month ago

    Hello,

    Thank you for contacting Rank Math support.

    We can refund the recent charge, but we can’t process it again using the new payment method. You will have to purchase the PRO plan again using your preferred payment method once we process the refund.

    Let us know if that works for you, and we will process the refund.

    Looking forward to helping you.

    Objekt 3D Scan

    1 month ago

    Rank Math free

    then what should i do now? cancel pro subscription and then buy it again?

    Adetayo

    1 month ago

    Hello,

    Exactly! Please let us know if we should proceed with the refund. After the refund, you can proceed to purchase a new subscription with your preferred payment method.

    We look forward to hearing from you.

    Thank you.

    Objekt 3D Scan

    1 month ago

    Rank Math free

    OK I cancelled my subscription. Now i’ll by new?

    And this will already be registered to the company?

    Rakibuzzaman Siam

    1 month ago

    Hello,

    We have initiated a refund on your last transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Now, you can re-purchase the subscription again from here using your preferred payment method: https://rankmath.com/pricing/

    Please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Objekt 3D Scan

    3 weeks, 2 days ago

    Rank Math free

    Hello,

    Thank you for your support. I have received the refund.

    Should I now go ahead and purchase a new subscription?
    Please let me know the next steps

    Jeremy

    3 weeks, 2 days ago

    Hello,

    Yes, please go ahead and purchase a new subscription from our pricing page here: https://rankmath.com/pricing/. Once completed, it will be registered under your updated company details.

    Let us know once done, and we’ll be happy to confirm everything for you.

    Objekt 3D Scan

    2 weeks, 6 days ago

    Rank Math free

    I have just noticed that my account currently shows Rank Math Pro as active. Could you please confirm — do I need to purchase the subscription again, or is my current plan still valid after the recent refund?

    Thank you for clarifying

    Adetayo

    2 weeks, 5 days ago

    Hello,

    We apologise for the delay in response.

    There is no active subscription on your account.

    Please log out of your account, clear your browser cache and log in to your account.

    Let us know how it goes.

    We look forward to hearing from you.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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