Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Michael,
Thank you for your quick reply. I followed up with your advice and found that ReHub Hybrid Child Theme is the problem. I couldn`t see that Theme in Troubleshoot Mode. I checked after I went through all plugins in that mode. After Health Check deactivation, I went to Themes and switched to basic WP Theme and all worked. When I activated ReHub Child Theme then pictures in Library Grid Mode were invisible again and the page was blanc. I was unable to upload any pictures either. Then, I reactivated Child and Activated ReHub itself and it all worked again. It looks like I need an update for Child Theme. I will write to them then.
Thanks again. I`m happy that I can use Rank Math now.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Could you please get in touch with the theme provider and ask them to take a look?
We suspect they are using some of the functions that we are using as well.
Do let us know how it goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
