Incompatibiliy with Finale Plugin

#96203
  • Resolved Abel Murua
    Rank Math free

    Hello there, there is an incompatibility with Finale plugin. I have contacted them, they confirmed it and gave me this filename “cmb2.js” being the cause of it. The issue is that the Finale dashboard gets frozen and can’t be used at all.

    When rank math seo is deactivated, the other plugins works.

    I need both plugins, the other one is a paid one and I will definitly get rankmath pro. Could this be solved?

    Finale is a marketing plugin that helps to get more convertions.

    https://i.imgur.com/LvfNCtD.png

Viewing 7 replies - 1 through 7 (of 7 total)
  • The Stash Shack
    Rank Math free

    Abel Murua.

    If you need to fix issue fast, you can use roll back feature in Rank Math. I rolled back two versions and error was gone and could edit campaigns again.

    Hope that helps until update.

    Abel Murua
    Rank Math free

    That is ok. Does anything from the SEO aspect change with this rollback? Could the website get hurt?

    I just rolled it back to version 1.0.49 and I can select tabs, quick view appeared, so it seems it working fine again.

    I hope this gets fixed in rank math pro, thank you for taking care of this problem

    The Stash Shack
    Rank Math free

    Hello.

    I am having same problem. Just confirmed with Finale plugin developer. Thanks

    “We just checked the console and found that this issue causing due to this error as shown in the image https://i.imgur.com/OX1E7DO.png. This error is coming from seo-by-rank-math/vendor/cmb2/cmb2/js/cmb2.min.js js file.

    So, we commented this line at our end as shown in the image https://i.imgur.com/e9VpY6f.png. After commenting it, everything works fine. But we cannot comment it as it might be rendering on other pages as well.

    So we would like to suggest you to talk once with Seo by rank math plugin author for this and tell them that this line https://i.imgur.com/e9VpY6f.png is causing issue on Finale plugin”

    Hello

    The other plugin you are using is also utilizing the CMB2 package for custom fields just like Rank Math.

    The problem is the CMB2 package that the plugin is using is outdated which is causing the problem.

    The Finale plugin developer should update the package to the latest version i.e v2.7.0. The one which it is using now is v2.4.2

    Hope that helps. If thereā€™s anything else we can help you with, please let us know. We are here to assist.

    Abel Murua
    Rank Math free

    Finale Developers had made a modification. They gave me a BETA version (official version soon) that works just fine with Latest Rank Math SEO Plugin!

    Thank you for taking care of this.

    Jitendraa
    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Sajid Khan
    Rank Math business

    Hello,

    We are super happy that you resolved your issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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