Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Elementor is fully compatible with Rank Math
https://rankmath.com/compatibility/elementor/
It would seem like a conflict with any other plugins or the theme you are using.
To determine that please update all the plugins and themes and follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
I have already done the corresponding tests, I have deactivated all the plugins (in fact it only additionally has WP Enable WebP) and only by deactivating Rank Math is when Elementor works, the theme is the same as I have in the other 10 sites which is Astra.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
Upon checking your Elementor editor, it looks like it is suffering a 500 error. Please see this screenshot:
Can you please contact your host and see if they are able to provide a solution?
We are looking forward to helping you.
It is practically impossible to have a solution from the hosting provider, unfortunately it was an existing page and I did not host it with my trusted provider and the current company that hosts this website is very ineffective,
so I think I will disable Rank Math as soon as I finish to build the visual part leaving everything as a draft, to later activate and optimize with Rank Math to be able to publish.
Hello,
Thank you for the update.
I’ve tried investigating your site further, and it seems that there are some PHP values that are too low which causes this issue.
[03-Mar-2021 19:52:58 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 2861720 bytes) in /home/corpo106/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php on line 265
In this case, you may need to set the following PHP values which can be done in your hosting:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
However, we respect your decision about deactivating Rank Math in the meantime.
If you have any other concerns or need further assistance using Rank Math, please don’t hesitate to contact us anytime to assist you with anything else.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
