Incompatibilidade com o elementor

#979378
  • Resolved Energia Digital

    2 months ago

    Rank Math free

    olá, a versão atualizada do rank math pro esta dando incompatibilidade com o elementor atualizada , recebi um email do wordpress me relatando, a barra de editor do elementor lateral fica carregando e não consigo editar nada na pagina

    segue trecho do email:
    “Ao procurar ajuda com esse problema, podem solicitar que você forneça algumas das seguintes informações:
    WordPress versão 6.7.2
    Tema atual: Hello Elementor (versão 3.3.0)
    Plugin atual: Rank Math SEO PRO (versão 3.0.63)
    PHP versão 7.4.33

    Detalhes do erro
    ================
    Um erro do tipo E_ERROR foi causado na linha 149 do arquivo /home/sites/37a/5/575203af28/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/3rdparty/elementor/class-widget-breadcrumbs.php. Mensagem de erro: Uncaught Error: Class ‘Elementor\Core\Schemes\Typography’ not found in /home/sites/37a/5/575203af28/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/3rdparty/elementor/class-widget-breadcrumbs.php:149
    Stack trace:
    #0 /home/sites/37a/5/575203af28/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2427): RankMathPro\Elementor\Widget_Breadcrumbs->register_controls()
    #1 /home/sites/37a/5/575203af28/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(1050): Elementor\Controls_Stack->init_controls()
    #2 /home/sites/37a/5/575203af28/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(569): Elementor\Widget_Base->init_controls()
    #3 /home/sites/37a/5/575203af28/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(184): Elementor\Controls_Stack->get_stack()
    #4 /home/sites/37a/5/575203af28/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(314): Elementor\Widget_Base->get_stack()
    #5 /home/sites/37a/5/57520”

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months ago

    Hello,

    We apologize for the issue you are facing with the compatibility between Rank Math Pro and Elementor. It seems that the error you are encountering is related to a missing class in the Elementor plugin, which is causing the editor to hang.

    To troubleshoot this issue, we recommend the following steps:

    1. Update Plugins: Ensure that both Rank Math Pro and Elementor are updated to their latest versions. Sometimes, compatibility issues are resolved in newer releases.

    2. Check for Conflicts: Deactivate all other plugins except for Rank Math and Elementor to see if the issue persists. If it resolves, reactivate the plugins one by one to identify any conflicts.

    3. Switch Themes: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to check if the issue is theme-related.

    4. PHP Version: Consider updating your PHP version if possible, as PHP 7.4 is getting older and newer versions may provide better compatibility and performance.

    5. Error Logs: Check your server’s error logs for any additional information that might help diagnose the problem further.

    If these steps do not resolve the issue, please reply to this ticket with your site URL and any additional details, and a human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention!

    Rakibuzzaman Siam

    1 month, 4 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We already fixed this Elementor issue in the Rank Math PRO version 3.0.77.1, released on December 17, 2024: https://rankmath.com/changelog/

    If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/

    However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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