incoming links not recognized

#222414
Viewing 15 replies - 1 through 15 (of 23 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I’m not sure whether I fully understand the question.

    Assuming you’re checking the link counter, could you confirm, if in the old post, which had the 8 inbound links, the inbound links count has decreased to 2 after redirecting it?

    Also, please let us know if you’re using any page builders? If yes, then please tell us the name of the page builder.

    Lastly, please edit the post having the issue and hit the update button. Further, check if the issue is fixed.

    Looking forward to hearing back from you.

    Thank you.

    Good morning, the web is made with Elementor and the editor that I use to write the posts is Gutemberg.

    I have checked and updated the incoming posts, and there are still 2, when in the initial post the number of incoming links was 8.

    You will tell me how to solve this, because I don’t know how to do it.

    I am waiting for your reply.

    Best regards

    Hello,

    We might need to take a closer look at the settings and further check the post editor. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Getting the backup is costing me an arm and a leg; can we proceed without a backup, please?

    I don’t understand what they want to tell me

    Hello,

    Getting the backup is costing me an arm and a leg; can we proceed without a backup, please?

    Sure, let us proceed on checking the issue then.

    As I was trying to access your admin dashboard, I was greeted with this error [See screenshot in the Sensitive Data section]. Can you please disable any security firewall temporarily so we can further check the issue?

    We are looking forward to helping you.

    I still don’t understand what I have to do, and the problem remains unsolved.

    I look forward to hearing from you.

    Best regards

    Hello,

    We can’t access your admin dashboard as we are blocked by a security blocker. Please see this screenshot: https://i.rankmath.com/lehYUr

    You may need to contact your hosting and disable this temporarily or unblock the country India, Portugal and the Philippines so we can conveniently troubleshoot the issue you are experiencing.

    We are looking forward to helping you with this one.

    Good morning, I have contacted the hosting company and asked them to make the changes you indicated. As soon as they are done, I will inform you so that you can continue working.

    Best regards

    Prabhat
    Rank Math agency

    Hello,

    Sure, and in the meantime, if you have another question, then please feel free to reach out and it would be our pleasure to assist you.

    Looking forward to helping you.

    Thanks.

    RESPUESTA DE RAIOLA

    Good afternoon Adela,

    Please tell us in more detail the type of error that appears, such as the IP from which you are trying to access, time, etc… In the screenshot the specific error does not appear clearly, as it is part of the blurred text. In this way we could specify in more detail the access problem.

    In any case, in the first instance this blocking could be due to some security rules that we have implemented to limit the scope of the attacks that are made against the server where your account is hosted, and the load that these can generate.

    Among other things, in these rules we block requests to files that are frequently attacked as the wordpress login from browsers that do not have certain languages installed. Some of them are the following:

    Spanish
    Catalan
    Galician
    Basque
    It is not necessary that all of them are installed, nor that they are the main ones, just one is enough. This measure is designed to prevent access by bots, and only applies to sensitive areas of the web (access to the public area is not restricted by these measures).

    To access, you just have to add one of the allowed languages to the browser; for example for Chrome you can do it by following these steps:
    Go to the top right menu -> “Settings”.
    At the bottom, click on Show “advanced settings”.
    In the “Languages” section -> “Add languages”.
    Add Spanish to the list

    To add them in Mozilla Firefox:
    Go to menu -> “Preferences”
    “Language” -> “Select…”

    Here choose Spanish as the language ( whichever one you specify [is] ) and add it to the browser anywhere (it doesn’t have to be first).
    Whatever the browser is, when you finish adding the language, delete the cache and cookies and restart the program; you should be able to enter the web normally.

    If this gives you problems or it is not possible to install it, let us know to look for alternative solutions, but the ideal is to follow this procedure.

    Best regards
    Pere Cler Porcel

    Raiola Networks

    Translated with http://www.DeepL.com/Translator (free version)

    RESPUESTA MIA A RAIOLA

    Let’s see; in the post about breast cancer that I updated and made the corresponding redirect, the current URL is https://www.miwebdesalud.com/cancer-mama-pronostico/.

    In this post, there are only 2 inbound links from other posts on my website, when in fact, the total number of posts on my blog that point to this address is 8, and only 2 appear.

    The question is that I have contacted the people responsible for the RANK MAK plugin that are in charge of the issue of redirects and the answer that I have sent you, before is what they have told me that I had to do, to solve the problem.

    I do not know the IP and other issues, because I do not know which of the 8 links that point to this post, the plugin recognizes and which not.

    What should I do now?

    Disconnect and unblock as they initially said?

    I look forward to your response.

    Regards.

    Translated with http://www.DeepL.com/Translator (free version)

    I think it would be best to wait to see what RAIOLA answer that the server that hosts the web, and depending on what they say, it is done.

    I have the impression that the gentlemen of the server do not understand very well where the problem is.

    I am going to wait for the RAIOLA people to answer.

    Regards.

    THE ANSWER I HAVE RECEIVED FROM RAIOLA IS AS FOLLOWS:

    Good afternoon Adela,

    what my colleague was referring to in his previous response would be that if you could contact those responsible for the plugin to provide you with a screenshot like the following but without the text blurred: https://i.rankmath.com/lehYUr
    About the problem with the access, it would be necessary that those responsible perform the actions commented by my colleague in his previous answer with the language.

    If this is not possible, please contact us to try to find a possible alternative.

    Best regards

    Translated with http://www.DeepL.com/Translator (free version)

    Ankit
    Rank Math business

    Hello,

    Unfortunately, we have dynamic IPs. Even if you whitelist our IP – our IP might have changed by the time we check your ticket.

    If possible, please turn off security measures temporarily to further investigate this issue. In the meantime, could you please just update that post without editing anything as previously mentioned by my colleague?

    Looking forward to helping you. Thank you.

    Good morning, I have passed your message to RAIOLA and I am waiting for his reply.

    Kind regards

Viewing 15 replies - 1 through 15 (of 23 total)

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