Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please navigate to WP Dashboard > Rank Math > Titles & Meta > Global Meta and disable the Noindex Empty Category and Tags Archive option to fix the issue.
Hope that helps. Let us know if you need any other assistance.
Thanks for your reply.
Noindex Empty Category and Tags Archive option is already disabled. So the problem is still remain.
The tag sitemap is only not showing in the main sitemap index (sitemap_index.xml).
When we open the tag sitemap directly (post_tag-sitemap1.xml, post_tag-sitemap2.xml, post_tag-sitemap3.xml) the tag pages are showing. So the only issue is Empty tags sitemap is not showing in the main sitemap index.
Can you please help me out
Waiting for your earliest response
Thanks
Hello,
In this case, please follow these steps to flush your sitemap cache:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Let us know how this goes.
Thank you.
Hi,
Thanks for your reply.
I have followed the above-mentioned steps to flush the cache, but the problem is still the same.
Tag sitemap only appears on the main sitemap index when tags are attached to any post otherwise not.
Can you please help me out
Waiting for your earliest response
Thanks
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
