in the posts it does not save the meta description

#897415
  • Facundo Realtop

    2 days, 12 hours ago

    Rank Math free

    I have disabled the plugins and disabled the hosting firewall without getting it to save the meta descriptions in the posts.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 days, 12 hours ago

    Hello, we apologize for the issue you are facing with saving the meta descriptions in your posts. Since you’ve already disabled plugins and the hosting firewall without success, there are a few additional steps you can take to troubleshoot this issue:

    1. Check the Developer Tools Console: Open the Developer Tools Console in your browser to see if there are any JavaScript errors that might be preventing Rank Math from saving the metadata. You can do this by navigating to More Tools → Developer Tools and then clicking on the Console tab. If you see any errors, please note them down.
      Open Developer Tools
      Open console tab
      Google Chrome JavaScript console errors

    2. Check REST Route Access: Ensure that the Rank Math REST route is not blocked. You can do this by visiting the following URL in your browser (replace example.com with your domain):
      `https://rankmath.com/kb/meta-data-not-saving/#firewall
      If you see a response indicating access is denied, it may be due to a firewall or security plugin blocking it.
      REST no route

    3. Firewall Settings: If you find that the REST route is blocked, you may need to whitelist the necessary Rank Math files in your firewall settings. Here are the files to check:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead

    4. Plugin Conflicts: Even if you have disabled plugins, ensure that there are no conflicts with your theme or any other active plugins. You can refer to our guide on plugin conflicts for more information.

    If after trying these steps the issue persists, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    1 hour, 44 minutes ago

    Hello,

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your GoDaddy firewall and most likely this is why you’re facing the issue. Please check the screenshot in the sensitive data section for reference.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

    You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    If that doesn’t help, you can get in touch with GoDaddy support to see if they can help you to resolve this issue.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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