Impossible to create an article or a page

#1028784
  • Resolved Thibault Rocher

    4 months, 4 weeks ago

    Rank Math free

    Hello,

    since 9 may, i can’t create and write an article or a page.
    every time i try to create an article and write a little in the document, there is this problem :

    Here you have the source code error showed when i try to make and article : https://pastebin.com/3Dr30R4K (i give you the password in the sensitive data so)

    i didn’t made an update, it happen during the european night (Thursday to friday 9 may 2025)
    Thank you for the help
    i tried to uninstall Rankmath, …. nothing works ….

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    4 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with creating articles or pages. It seems like there might be a conflict or a technical issue occurring on your site. Since you mentioned that you have already tried uninstalling Rank Math, we recommend checking for any plugin conflicts or theme issues that could be causing this problem.

    To assist you better, could you please provide the URL of your site in your reply? This will help us diagnose the issue more effectively.

    In the meantime, if you are encountering a specific error message, it would be helpful to review that as well. You can also try clearing your site’s cache and checking if that resolves the issue.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Thibault Rocher

    4 months, 4 weeks ago

    Rank Math free

    My website is https://www.leseobytibo.fr

    I’m actualy trying to find how to download an old version so i can try to use rankmath without a bug, … i’m trying to see

    thank you for your help

    Adetayo

    4 months, 3 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Impossible to create an article or a page’ is closed to new replies.