Impossibile open a post and modify the Rich Snippet

#140222
Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    4 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you, and we really look forward to helping you.

    Gianmaria Antoniotti

    4 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 10 months ago

    Hello,

    Looks like there was some issue with the Schema setup of that post.

    We installed the Classic Editor, opened the post, removed the Recipe Schema, and saved the post. Then we removed the Classic Editor plugin and the post is loading fine now.

    Can you please check this from your end and see if you face any other issue?

    We look forward to helping you, should you need it.

    Gianmaria Antoniotti

    4 years, 10 months ago

    Rank Math free

    Hello Uzair,
    many thanks for your email.

    I’ve checked the post and it seems it id fine. I hade the chance to edit it and also edit the schema.

    Many thanks for your help! It was very appreciate, you and your colleagues are super.

    Rgards
    Gianmaria

    Jeremy

    4 years, 10 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    4 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Impossibile open a post and modify the Rich Snippet’ is closed to new replies.