Hello,
I’m sorry to hear that you are facing issues with importing the CSV file for title and meta data. To assist you better, could you please provide more details about the error message or the specific issue you encountered during the import process? Additionally, if you have any error messages displayed, kindly share them with us so we can troubleshoot the problem effectively.
If you haven’t already, please ensure that you are following the correct steps outlined in our documentation for importing CSV files for title and meta data. If you encounter any difficulties, feel free to reply with more information or screenshots, and we’ll be happy to help you further.
Thank you for bringing this to our attention. We are here to assist you.
Best regards.
Sources:
Editing Meta Title & Descriptions At Scale with Rank Math » Rank Math
How to Create & Edit Redirects Using CSV » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Hello,
The CSV Import and Export feature is only available using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Updated the sensitive info now 😊
Hello,
The site requires HTTP authentication to access it. Please share the sign-in details so we can check this further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sorry, I have updated it now 😊
Hello,
It appears the temporal login you shared is not valid. When we click on the link, it redirects to the wp-login.php page.
Please check and send the correct link or credential.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We had a look at the CSV file and the IDs of the pages on the website you shared and it doesn’t seem like they match.
For example, the ID 10 on the CSV file is a post, and on the website is an attachment.
For the import to work, the IDs need to match so that the plugin imports the data to the correct place.
Don’t hesitate to get in touch if you have any other questions.
Thank you for your reply.
Let this case be open because I will do a new test the upcoming weeks 😊
Hello,
Sure, do let us know how that goes.
In the meantime, don’t hesitate to get in touch with us if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
