Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The access seems to have expired. Please update to three days or a week to give us ample time to investigate this issue.
Looking forward to helping you. Thank you.
Hi,
Sorry,
please find access please. On my yoast seo plugin i was optimized all description and keyword. But it s seem the keyword does not imported properly with rank math.
[MOVED TO SENSITIVE SECTION]
pLEASE FIND ACCESS 3 days
-
This reply was modified 4 years, 2 months ago by Michael Davis. Reason: moved credentials to sensitive section
Hello,
I can’t seem to access the plugins section or themes with the provided access. Please elevate the access to administrator.
You can use a plugin such as WP-Activity to monitor the changes, if any, made to your site.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update.
I checked your site and the keywords are imported successfully for all posts that have keywords. The following is a screenshot published posts, I believe way before Rank math was installed, and as you can see the keywords are there:
Please note that for the score to show, you will need to set your posts to index and also open their edit page with Rank math as some of the tests only run when the post is published.
Looking forward to helping you. Thank you.
Hi,
Thank you very much
Please what did you set ?
Because on my blog i got the same issue.
Thank you
Hello,
I only headed to Rank math > Status & Tools > Import & Export and imported the data again. Please attempt the same on your Blog and let us know if the issue is resolved.
If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.