import stopped

#66149
  • Resolved Starlanka

    4 years, 4 months ago

    Rank Math pro

    my import task = 26,671 post meta and when it is importing it gets stucks and I do not see see the “Continue” button to continue the wizard.
    Im hosted on siteground cloud mode so my timeout times are quite high. I dont know why we have this problem.

    Looking forward to your reply.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting getting in touch.

    Allow me to consult about this and get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Starlanka

    4 years, 4 months ago

    Rank Math pro

    Sure looking forward as it’s probably I have a lot of redirect URLs setup in my system, maybe I can download the redirects as CSV and import again in rankmath? The reply really will be of great help.

    Uzair

    4 years, 4 months ago

    Hello,

    It is possible that some sort of limit is getting hit.

    What you can do is continue with the setup wizard without importing and then access the import tool at WordPress Dashboard > Rank Math > Status & Tools > Import & Export:
    ​https://i.rankmath.com/AoUj0c

    Rank Math doesn’t have an option to import CSV so that route won’t work.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Starlanka

    4 years, 4 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Starlanka

    4 years, 4 months ago

    Rank Math pro

    I didn’t know there is more import options. Maybe I need to skip import and import them 1 by 1
    I have
    Schema pro and yoast and a big DB

    Uzair

    4 years, 4 months ago

    Hello,

    It is likely that your server resources are running out while trying to import from Yoast due to large number of tables to be imported.

    If you you want, you can:

    1. Install WordPress locally. We recommend Local by Flywheel to deploy WordPress with ease.

    2. Import all data including the database from your live website.

    3. Perform the import on your local website where you will have much better resources available at your disposal.

    4. Once the import is done, upload the database to the live website.

    5. This will help move all data to Rank Math without running into resource limits.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘import stopped’ is closed to new replies.