Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please share the redirection CSV file so we can check it as well.
You can upload the file on https://wetransfer.com/ or any file-sharing service like Google Drive and add the generated link here.
Looking forward to helping you.
Hi,
Please find here the redirection CSV file
https://we.tl/t-1JgSwHsMTR
Thanks.
Hello,
We’ve tried to import the CSV file and it is imported properly without any issue.
If the import still not working on your website then we suggest you to check if the Cron jobs on your site are working properly. Because the system that imports the data rely on scheduled actions to import the CSV data into the website. Please install the WP Crontrol plugin and navigate to WP Dashboard > Tools > Cron Events to make sure that the Cron Jobs is working fine on your site.
If the Cron jobs are working fine on your site, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have updated the sensitive data as requested. Please use the credentials to log in. I provided the necessary capabilities to upload the CSV on Rank Math Redirects. Also, I installed a cron plugin, and seems to work anything as expected. Please let me know if you can upload the CSV file from me.
Hello,
It seems like you’ve forgotten to share your WordPress login page URL. Please add the login URL in the sensitive data section so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We’ve tried the logins you have shared, but getting an error Incorrect username or password.
Could you please check those and update the information in the sensitive data section so we can investigate further?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your website but were unable to go through all the troubleshooting processes due to the limited access to the account you’ve shared with us.
Please provide admin-level access so that we can check the issue further for you.
Also, we can see that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
Hello,
Admin-level access is provided. Please let us know how we can help.
Hello,
The login is already working.
However, the redirect CSV file URL you have shared before is already expired. Could you please upload it again and share the link so we can import it to your site?
Looking forward to helping you.
Thank you.
Hi,
Here you can find the CSV
https://we.tl/t-45xn28UyYM
Thanks.
Hello,
Thank you for that. We can confirm that the link works well now.
However, as my colleague has stated, it seems that you’re using the PRO version and the feature you’re trying to use is only available in the PRO version. But the account you used to open this ticket is for the free version of our plugin.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
