Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
That is a really weird issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
Can you please provide the email ID to which I should send the login details using the following plugin: https://wordpress.org/plugins/temporary-login-without-password/
Thank you.
Hello,
You can use s******@r***********
and let us know.
Looking forward to helping you. Thank you.
Hello,
You can share that with s******@r***********
Thank you.
Hi,
I just created an administrator account for RankMath and the login details has been sent to s******@r***********
Kindly review.
Please do not update any plugins except RankMath ones 🙂
Thank you.
Hi,
I am sorry but can you please send us a new link? The one you sent has expired:
Your password reset link appears to be invalid. Please request a new link below.
Otherwise, you can generate a temp link and share that with us as mentioned in our reply above.
Scratch that, I managed to generate a new link using the email ID.
We are now logged in and taking a closer look.
We will update you shortly.
Hello,
This seems to be a hosting resource limitation.
I am not even able to see the list of products and getting a host is down message:
Please talk to your web host as it looks like you are hitting server limitations.
I have added a screencast showing that the product list doesn’t show up even when Rank Math is disabled. Please check.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.