Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please verify if the meta titles and descriptions are properly imported upon editing the pages. You can also check it using this tool: https://heymeta.com
Also, please share a sample affected URL so we can check as well.
Let us know how this goes.
Thank you.
Hi Thanks for your support.
I have checked and double checked. When I goto the posts page in wordpress there is no keywords or meta data. I have tried the same link in your heymeta app. With Yoast it is ok. When I run the Rankmath installer it says everything is imported but it is not visible. It disables Yoast but no of the meta data is there when I check your heymeta app.
What can you suggest?
Thanks
Hello,
Can you please run the importer again by following this guide?
https://rankmath.com/kb/yoast-seo-migration/#import-and-export
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can you give me an update please?
Hello,
Thank you so much for providing dashboard access.
We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment. Please refer to my screenshot in the Sensitive Data section.
Could you please elevate the access to the admin level so we can access some of the settings pages of the plugin?
We are looking forward to helping you.
Thanks for the reply. Can you check because it doesn’t look like you have logged in. You have admin rights
Hello,
I logged into your website’s admin area and was able to replicate the issue.
I followed this troubleshooting guide and imported the data by keeping only Rank Math enabled and the data got imported without any issues.
It seems like there was some plugin/theme interrupting the import process.
Could you please check if all the data is imported?
Also, I noticed that you have installed the Rank Math PRO plugin on the website. Please share the email address using which you purchased Rank Math PRO so that we can update the records.
Looking forward to hearing back from you.
Thank you.
Ok thank you. This didn’t work. We had to move all the meta data manually.
Hello,
I can check that you have switched back to Yoast and disabled Rank Math on your site. If this is because of the issue with the data import, we can check this further if you want to switch to Rank Math.
Looking forward to helping you.
Yes I switched back because of the data import issues. We’ve now been through and manually updated everything so will give it another try. I do wonder if something else hasn’t gone wrong in the background though.
Hello,
Sure, and as for any other issue, could you please share the error log with us?
Having an error log will help us determine if there’s any other issue on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
I think I have sorted the issue. All except the Content AI – my account came with zero and now on pro it is still zero. Who can I contact for this as it is a feature id like to try.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
