Import/export redirection problem

#814209
  • Resolved didier lardreau

    1 year, 5 months ago

    Rank Math free

    Good morning,

    In my backoffice, to import/export redirects, nothing works.
    If I click on the export tab for example, it doesn’t work.

    I have two websites and everything works on one and not the other.

    I noticed about two weeks ago that if I do the redirects manually it doesn’t save them so it doesn’t do the redirects or it works every other time.

    At first everything was fine and now it doesn’t work anymore.

    THANK YOU
    Anne

    Bonjour,

    Dans mon backoffice, pour importer/exporter les redirections, rien ne fonctionne.
    Si je clique sur l’onglet export par exemple, cela ne fonctionne pas.

    J’ai deux sites internets et sur l’un tout fonctionne et pas sur l’autre.

    J’ai remarquĂ© il y a deux semaines environ que si je faisais les redirections manuellement, il ne les enregistre pas donc ne fait pas les redirections ou il fonctionne une fois sur deux.

    Tout allait bien au début et maintenant, ça ne fonctionne plus.

    Merci
    Anne

Viewing 15 replies - 1 through 15 (of 15 total)
  • RankBot

    1 year, 5 months ago

    Hello Anne,

    I’m sorry to hear that you are facing issues with importing/exporting redirects on one of your websites. It seems like the functionality is working fine on one site but not on the other.

    To troubleshoot this issue, let’s try a few steps:

    1. Check Plugin Compatibility: Ensure that all plugins and themes on the problematic website are up to date and compatible with Rank Math.

    2. Clear Cache: Clear any caching plugins or server-side caches that might be interfering with the import/export process.

    3. Browser Compatibility: Try using a different browser or an incognito window to see if the issue persists.

    4. Verify Rank Math Settings: Double-check the Rank Math settings on the problematic website to ensure everything is configured correctly.

    If the issue persists after trying these steps, please reply here, and we will assign a human agent to assist you further.

    Thank you for bringing this to our attention.

    Best regards.

    Sources:
    How to Create & Edit Redirects Using CSV » Rank Math
    How to Set Up Redirections » Rank Math
    How to Import Redirects to Rank Math SEO » Rank Math
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Sorry it still doesn’t work

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Here is the debug log

    [03-Jun-2024 19:32:00 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:32:01 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php:188
    Stack trace:
    #0 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(149): RankMath\Redirections\Table->get_source_html(‘a’, Array, Array)
    #1 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(83): RankMath\Redirections\Table->get_sources_html(Array)
    #2 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1791): RankMath\Redirections\Table->column_sources(Array)
    #3 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(363): WP_List_Table->single_row_columns(Array)
    #4 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1721): RankMath\Redirections\Table->single_row(Array)
    #5 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1706): WP_List_Table->display_rows()
    #6 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1633): WP_List_Table->display_rows_or_placeholder()
    #7 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/views/main.php(55): WP_List_Table->display()
    #8 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-page.php(259): include_once(‘/home/cinqetoil…’)
    #9 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(324): RankMath\Admin\Page->display(”)
    #10 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
    #11 /home/cinqetoiles/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #12 /home/cinqetoiles/public_html/wp-admin/admin.php(259): do_action(‘rank-math_page_…’)
    #13 {main}
    thrown in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php on line 188
    [03-Jun-2024 19:32:01 UTC] OK
    [03-Jun-2024 19:32:01 UTC] OK
    [03-Jun-2024 19:32:08 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:32:08 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php:188
    Stack trace:
    #0 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(149): RankMath\Redirections\Table->get_source_html(‘a’, Array, Array)
    #1 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(83): RankMath\Redirections\Table->get_sources_html(Array)
    #2 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1791): RankMath\Redirections\Table->column_sources(Array)
    #3 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(363): WP_List_Table->single_row_columns(Array)
    #4 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1721): RankMath\Redirections\Table->single_row(Array)
    #5 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1706): WP_List_Table->display_rows()
    #6 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1633): WP_List_Table->display_rows_or_placeholder()
    #7 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/views/main.php(55): WP_List_Table->display()
    #8 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-page.php(259): include_once(‘/home/cinqetoil…’)
    #9 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(324): RankMath\Admin\Page->display(”)
    #10 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
    #11 /home/cinqetoiles/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #12 /home/cinqetoiles/public_html/wp-admin/admin.php(259): do_action(‘rank-math_page_…’)
    #13 {main}
    thrown in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php on line 188
    [03-Jun-2024 19:32:08 UTC] OK
    [03-Jun-2024 19:32:09 UTC] OK
    [03-Jun-2024 19:32:32 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:32:33 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php:188
    Stack trace:
    #0 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(149): RankMath\Redirections\Table->get_source_html(‘a’, Array, Array)
    #1 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(83): RankMath\Redirections\Table->get_sources_html(Array)
    #2 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1791): RankMath\Redirections\Table->column_sources(Array)
    #3 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(363): WP_List_Table->single_row_columns(Array)
    #4 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1721): RankMath\Redirections\Table->single_row(Array)
    #5 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1706): WP_List_Table->display_rows()
    #6 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1633): WP_List_Table->display_rows_or_placeholder()
    #7 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/views/main.php(55): WP_List_Table->display()
    #8 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-page.php(259): include_once(‘/home/cinqetoil…’)
    #9 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(324): RankMath\Admin\Page->display(”)
    #10 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
    #11 /home/cinqetoiles/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #12 /home/cinqetoiles/public_html/wp-admin/admin.php(259): do_action(‘rank-math_page_…’)
    #13 {main}
    thrown in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php on line 188
    [03-Jun-2024 19:32:33 UTC] OK
    [03-Jun-2024 19:32:33 UTC] OK
    [03-Jun-2024 19:32:34 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:32:49 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:32:49 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php:188
    Stack trace:
    #0 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(149): RankMath\Redirections\Table->get_source_html(‘a’, Array, Array)
    #1 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(83): RankMath\Redirections\Table->get_sources_html(Array)
    #2 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1791): RankMath\Redirections\Table->column_sources(Array)
    #3 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php(363): WP_List_Table->single_row_columns(Array)
    #4 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1721): RankMath\Redirections\Table->single_row(Array)
    #5 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1706): WP_List_Table->display_rows()
    #6 /home/cinqetoiles/public_html/wp-admin/includes/class-wp-list-table.php(1633): WP_List_Table->display_rows_or_placeholder()
    #7 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/views/main.php(55): WP_List_Table->display()
    #8 /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-page.php(259): include_once(‘/home/cinqetoil…’)
    #9 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(324): RankMath\Admin\Page->display(”)
    #10 /home/cinqetoiles/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
    #11 /home/cinqetoiles/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #12 /home/cinqetoiles/public_html/wp-admin/admin.php(259): do_action(‘rank-math_page_…’)
    #13 {main}
    thrown in /home/cinqetoiles/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-table.php on line 188
    [03-Jun-2024 19:32:49 UTC] OK
    [03-Jun-2024 19:32:49 UTC] OK
    [03-Jun-2024 19:32:51 UTC] PHP Warning: Trying to access array offset on value of type null in /home/cinqetoiles/public_html/wp-content/plugins/min-and-max-quantity-for-woocommerce/public/class-mmqw-for-woocommerce-public.php on line 642
    [03-Jun-2024 19:32:56 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:03 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:03 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:06 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:07 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:08 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:09 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:10 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:11 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:12 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:15 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:17 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:17 UTC] WordPress database error Table ‘cinqetoiles_word.wp_rank_math_analytics_ga’ doesn’t exist for query SELECT page, SUM(pageviews) AS pageviews FROM wp_rank_math_analytics_ga WHERE created BETWEEN ‘2024-05-01 00:00:00’ AND ‘2024-05-31 23:59:59’ GROUP BY page ORDER BY pageviews DESC LIMIT 0, 5 made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, RankMath\Analytics\Rest->get_post, RankMath\Analytics\Posts->get_post, apply_filters(‘rank_math/analytics/post_data’), WP_Hook->apply_filters, RankMathPro\Analytics\Posts->add_and_sort_data, RankMathPro\Analytics\Posts->add_badges, RankMathPro\Analytics\Posts->get_position_for_badges, RankMath\Admin\Database\Query_Builder->get
    [03-Jun-2024 19:33:19 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56
    [03-Jun-2024 19:33:21 UTC] PHP Deprecated: Creation of dynamic property YITH_YWRAQ_Send_Email_Request_Quote::$enable_cc is deprecated in /home/cinqetoiles/public_html/wp-content/plugins/yith-woocommerce-request-a-quote/includes/emails/class.yith-ywraq-send-email-request-quote.php on line 56

    Ike

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    It seems that you are currently using the Rank Math PRO plugin, but the account you have used to open this ticket is a Free account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Please ensure you are using the latest versions of the Rank Math plugins: https://rankmath.com/changelog/

    If an outdated plugin is not the case please Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    my ivoice is RANKMATH240415-3422-91323

    Great

    1 year, 5 months ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Great

    1 year, 5 months ago

    Hello,

    We have been able to replicate this on your end, and the issue was occurring even with only Rank Math installed. Please share your FTP access with us so we can investigate this further.

    We are looking forward to hearing back from you.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Hello, we have no more news?

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    We deeply apologize for the unexpected delay in response. We checked your website and found an invalid redirection which was causing a critical error and that’s why you were facing the issue.

    However, we removed the redirection from your website and now it is working properly without any issues. Please check the screencast in the sensitive data section for reference.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Hello and thank you
    Do you have the url that was causing the problem please

    Miguel

    1 year, 5 months ago

    Hello,

    Now that the redirection causing this was removed we no longer have access to it, so it’s not possible to know exactly what URLs were part of it, but either way those were added incorrectly so they were not doing any redirection.

    Don’t hesitate to get in touch if you have any other questions.

    didier lardreau

    1 year, 5 months ago

    Rank Math free

    Thank you for your great service
    in fact everything works

    Princess

    1 year, 5 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

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