Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve already replicated this issue and passed it to our development team for further investigation. We will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
Upon inspecting your website further we noticed that the page where there are some FAQ blocks from Yoast is not letting us add more FAQ blocks from Yoast, which would indicate that there’s something corrupt related to those blocks on that specific page.
When you tried to convert those blocks on your live site you encountered the same issue? Also, on the live site are you able to add more FAQ blocks from Yoast?
Looking forward to hearing back from you.
Hello Miguel,
this is my only FAQ block currently and i have not added or tried to add another one.
During the installation of rank math yoast has been decativated and i never turned it on again since then.
In the worst case i create a new rank math faq block and copy & paste question and answer. Not a big deal for me but i thought you might be interested why it has not been converted and that i am not able to find it with rank math conversion tool.
Best regards,
Mike
Hello,
Thanks for getting back to us.
Since the Yoast FAQ block seems to be corrupt that and we can no longer add any more I would ask that you please convert this one manually to the Rank Math’s FAQ block.
We tried replicating this issue multiple times on local installations but couldn’t exactly pinpoint the issue.
We appreciate your patience and understanding with this matter.
If you have any other questions don’t hesitate to get in touch.
Hi Miguel,
the block is corrupt in the WP editor as long as yoast is deactivated. If you active yoast (and deactivate rank math) the block es editable and no longer corrupted.
What exactly do you mean with “convert this one manually to the Rank Math’s FAQ block”
Kind regards,
Mike
Hello,
Thanks for getting back to us.
We have reported this to our dev team but after a lot of tries we were not able to reproduce this error and everything was working fine on our test installations.
Check this working example: https://i.rankmath.com/8M3sYG
This would indicate that something on your installation is causing this issue of not letting the blocks be converted.
Since this is the case, my recommendation of converting the blocks manually is to simply copy and paste the question and answers over to the Rank Math FAQ block.
If you have any other questions don’t hesitate to get in touch.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
i created the blocks manually but structure test tool is not able to find any FAQ data. So i made this simple Test FAQ Blocks
Please see URL Sensitive Data: Simple Test-FAQ Block
Why is there no FAQ block detected?
Kind regards
Mike
Hello,
Thanks for getting back to us.
The page you just created can’t be reached by Googlebot to check the Schema:
However, if you check the source code of the page and test the Schema that it’s there, you can see that it correctly detects the FAQ block:
This is usually because your website is blocking access from bots and thus it can’t process the page correctly.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Thank you Miguel,
testing the source code is a good workaround!
I will add the translations to the target site and check it again
Kind regards,
Mike
Hello,
Thank you for the update.
We are glad that the workaround helped you in this issue with the FAQ Blocks. Let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello Reinelle,
actually the “workaround” was creating a new FAQ block 😉
However if everythings works so far is it safe to delete yoast since i do not want to have any inactive plugins?
Kind regards,
Mike
Hello,
Thanks for getting back to us.
We’re sorry that the conversion didn’t work this time.
As for the removal of Yoast, you could do a quick run to make sure that the data is imported correctly. In case all the data is now imported correctly and all the settings are according to your desire, you can safely remove the Yoast plugin from your installation.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
