Immediate Refund

#734799
  • Resolved Ben Thompson

    1 year, 9 months ago

    Rank Math free

    Hello, 

    I just found a charge on my credit card on January 29 for “FastSpring” via my PayPal account on b****************@g********. I have no idea how this happened or if it was an old service I used which was renewed but I don’t use it anymore and haven’t for a very long time and requested a refund for the 67.66 USD purchase that occurred on my PayPal from your company.

    Best regards, Benjamin Thompson

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  • Jaideep Asrani

    1 year, 9 months ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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