Immediate Cancellation and Refund Request – Unauthorized Renewal

#1078835
  • Resolved Javier Macia

    1 month, 4 weeks ago

    Rank Math free

    > Subject: Immediate Cancellation and Refund Request – Unauthorized Renewal

    Dear Rank Math Team,

    My name is Javier Macia, associated with the account email x***@g********.

    I have just noticed an automatic renewal charge of €74.66 on July 18, 2025, for a subscription I have not used in over eight months. The project linked to this subscription was abandoned, and I have had no intention of continuing its use.

    Furthermore, I was not notified in advance of this renewal, nor was I informed of the price increase compared to the previous year. I consider this lack of communication and transparency unacceptable.

    I am formally requesting:

    1. The immediate cancellation of the current subscription.

    2. A full refund of the €74.66 charge.

    If I do not receive a prompt and satisfactory resolution, I will proceed to file a chargeback with my bank and consider reporting the incident to consumer protection platforms and public review forums.

    I expect your response within the next few business days.

    Regards,
    Javier Macia

Viewing 1 replies (of 1 total)
  • Adetayo

    1 month, 4 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    As requested, we have cancelled and initiated a refund for your requested transactions. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go.

    We are constantly improving our products, so we would like you to check back in the future to see if we might have something relevant to your needs.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Immediate Cancellation and Refund Request – Unauthorized Renewal’ is closed to new replies.