Images Link to Media File

#617586
Viewing 12 replies - 1 through 12 (of 12 total)
  • Marlow
    Rank Math free

    Hello,

    Thank you so much for getting in touch.

    Are you referring to this link here?
    https://prnt.sc/p9xGtU3V9TJ7

    If so, it looks like this has something to do with your images being set as pop-ups. It takes the links as the source of the popup in order to make the images visible.

    As for the images linking to the media file, It might be set up that way to make the images pop up on your website. It also looks like the pop-ups are coming from Elementor:
    https://elementor.com/help/lightbox/

    Please let us know if we missed something here.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Hey Marlow,

    The Link that you shared on the screenshot links to the Image CDN Url.

    I think my image settings are configured correctly.

    Hello,

    Could you please clarify the issue here where the image should link so we can check and advise accordingly?

    You can use this tool to share screenshots or record a video screencast using a tool like Loom showing the issue.

    Looking forward to helping you.

    Thank you.

    Hello,

    The Image in this case should link to None.

    That is not the only image.

    I noticed that most images are linking to the media file.

    I don’t want to manually change every image.

    Thank you.

    Marlow
    Rank Math free

    Hello,

    Are you perhaps referring to this link right here?
    https://prnt.sc/tmAWr9VhOo1m

    If so, it looks like that’s only visible when logged in:
    https://prnt.sc/VPVYmSg4ZPzP

    Compared to logged out:
    https://prnt.sc/acTF-z04ds_s

    If that is what you’re referring to, that link is required for the popup to function.

    If that is not the issue, please send a screenshot of the issue you’re referring to. You can use Imgur to upload the image and send the link here:
    https://imgur.com/upload

    Hello,

    The Only Difference there is the Image URL.

    One is from CDN, the other is from the website media file.

    The problem occurs in Block Editor while uploading images

    hi tony,
    i have same quesion i am facing error please tell me how can i fix it.

    I noticed that some of my images have clickable links to image files.

    In other case, While uploading new images, they are linking to media file automatically.

    Hey Hannan,

    I haven’t been able to fix it.

    The best way at the moment is switching to the classic `editor or manually edit the Photo.

    Let’s wait for a response from support.

    Cheers
    -Tony

    Marlow
    Rank Math free

    Hello,

    As I’ve mentioned in my previous replies, the links in the images are normal since it requires these links for the pop-up to function:
    https://prnt.sc/JoK9qgHyZ2-G

    Upon further inspection, it looks like Optimize Press is the one assigned to this functionality:
    https://prnt.sc/WetIRR1jPYDO

    I’ve tried to access Optimize Press’s Dashboard but it seems to be broken at the moment since none of the buttons seem to work. As well as no options appearing.

    Rank Math does not have any functionalities that add links to your images as well as make them pop up.

    And just to be sure, I’ve deactivated Rank Math temporarily as a test and the issue still persists. I reactivated Rank Math again before leaving the site.

    You can also try to follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    I just Deactivated Optimizepress.

    Thank you, Marlow!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Images Link to Media File’ is closed to new replies.