greetings, i discovered based on your other tickets that there was indeed a problem with SSL CRT and that has been resolved, but still, RankMath is choosing an image other than my featured image for shares, and it is not grabbing the headline of the post
Hello,
You can control manually what you want to show when someone shares a post on social media.
You just need to edit a post and under Rank Math’s Social Tab, you can set the Image, Title and Description for a post there so that it’ll show the one you have set upon share.
Hope that helps.
Thank you.
That is not helping. What shows up in Rank Math’s preview is not what is showing up on the actual share. Also, the share is only pulling the name of my website and the description. it is not showing the post title, either
To ensure you understand my inquiry, the issue I’m sharing is with every post. Up until five days ago, everything worked fine and every share showed the featured image, post title, description and the website name. Now, I am just getting the website name, the website name where the title used to be, the description, and a random image pulled from the post
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
in case this info helps: originally i was getting a sSL Curl error message after debugging. GoDaddy says they are working through that by addressing the cache and it is now newly propagating and may take up to 24 hours. meanwhile, i now get the curl error ssl message sometimes, or i get no image at all. Or i get an image that I didn’t set as featured image. And every time, as you can see from the screen shot, I am left with the website referenced, and then the website in the title, and then the description
or i am still getting the SSL curl error message. when i debug and scrape repeatedly, the result is the link continuously changes among these three things: (1) no image as illustrated in screen shot above (2) ssl curl error message, or (3) an image is pulled that is not the featured image. It never gets to the point of sharing the correct image, with the actual post title, and the description
thank you for helping me with this by the way. it is so frustrating and is a really troublesome problem for my website because my site is a news media site. sharing is essential
the Preview Snippet editor that says it shows me how my post appears when shared does not match what actually appears when shared
Greetings, have you received the info above and have you had a chance to follow up on this?
I haven’t heard back from you since providing you the information you requested, yesterday morning. Would you like me to just give up and find another plug-in?
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please share the URL in the Sensitive Data section.
Looking forward to helping you. Thank you.
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This reply was modified 3 years, 11 months ago by
Sajid Khan.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
