image not showing in twitter cards

#207452
  • Resolved Sports Pac12

    4 years, 6 months ago

    Rank Math free

    Hi,

    I switched form Yoast to Rank Math, and now the images are not appearing on my Twitter cards. I have completed the necessary social meta fields, and the preview shows the picture, but when posted on Twitter, it does not appear.

    You help would be much appreciated.

    Michael

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    4 years, 6 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    Could you please share the affected URL so that we can check it on our end?

    Looking forward to helping you.

    Thank you.

    Sports Pac12

    4 years, 6 months ago

    Rank Math free

    I have also noticed that the image in the Twitter card preview is badly stretched and distorted. Will it actually appear that way? Also, the card type seems to default to “Summary card with large image.” Is there a way to change this so that the default is just “Summary card”?

    Reinelle

    4 years, 6 months ago

    Hello,

    I’ve checked the URL you have provided, and it seems the og:image tag for the image URL is incomplete. Here’s the screenshot:
    https://i.rankmath.com/q4eM9v

    This can be caused or converted by one of your plugins which has an image optimization feature. To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know if you have found the culprit.

    For the Summary card, it seems that you’re already using the correct configuration.
    "twitter:card" content="summary"

    I hope that helps.

    Thank you, and looking forward to your update.

    Sports Pac12

    4 years, 6 months ago

    Rank Math free

    Sure, here is the webpage url:

    [moved to sensitive data section]

    and here is the Twitter URL:

    [moved to sensitive data section]

    Thank you.

    Ankit

    4 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for you reply.

    Did you performed the plugin conflict test? It looks like twitter:image is missing from your webpage. Please perform the plugin conflict test and and find out which plugin is causing this. If you have already performed and didn’t found the culprit,
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘image not showing in twitter cards’ is closed to new replies.