Image is not visible in Telegram

#1038177
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  • Hello,

    We apologize for the issue you are facing with the images not displaying when sharing your link on Telegram and Facebook. Here are a few steps you can take to troubleshoot this problem:

    1. Check if the Images are Added Correctly: Ensure that you have added the Facebook/Twitter sharing images through the Rank Math Meta Box. You can refer to this guide on adding social meta.
      Social Meta using Rank Math

    2. Image Dimensions & Format: Make sure that the images you are using meet the recommended dimensions of 1200px X 630px and are in a supported format (JPEG, PNG, GIF, WebP, or AVIF). If the dimensions are incorrect, social networks may not display your desired image.

    3. Check URL Accessibility: Verify that the page URL and Open Graph image URL are accessible. You can use a URL checker like this one to ensure they return a status code of HTTP 200.
      Check if URL is accessible

    4. Inspect Page Source: Right-click on your page and select View Page Source. Look for the og:image tag to confirm that it is present in the source code. If it’s missing, Rank Math may not be configured correctly to output your social tags.
      Check OpenGraph Image tags in source code

    5. Check for Conflicts: There might be conflicts with other plugins or your theme that prevent Rank Math from displaying the correct tags. You can follow our troubleshooting guide to identify any potential issues.

    If you’ve gone through these steps and the issue persists, please reply to this ticket with any additional details or errors you encounter, and a human agent from our team will assist you further. Thank you for raising this concern!

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    Open Graph/Social Preview Image Is Not Displayed » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Image is not visible in Telegram’ is closed to new replies.