Image is not showing when i share a link from my product

Hello,

We apologize for the issue you are facing with the images not displaying when sharing your product links. There are several reasons why this might happen, and we can help you troubleshoot the problem.

Here are some steps to check:

1. Check if Facebook/Twitter Sharing Images are Added: Ensure that you have added the appropriate Facebook/Twitter sharing images through the Rank Math Meta Box for the product that is not showing an image. You can refer to the following image for guidance:
   

2. Image Dimensions & Format: Verify that the image you are trying to share meets the recommended dimensions of 1200px X 630px and is in a supported format (JPEG, PNG, GIF, WebP, or AVIF). If the image dimensions are too small or too large, social networks may not display it correctly.

3. URL Accessibility: Check if the page URL and Open Graph image URL are accessible. You can use a URL checker like httpstatus.io to ensure that your URLs return a status code of HTTP 200.

4. Check the Page Source: Right-click on your product page and select View Page Source. Look for the og:image tag in the source code. If it’s missing, Rank Math may not be able to print your social tags correctly. You can follow our troubleshooting guide to identify any potential conflicts.

5. Plugin or Theme Conflicts: Sometimes, other plugins or themes can conflict with Rank Math and prevent it from displaying the correct Open Graph tags. Make sure to check for any conflicts by following our troubleshooting guide.

If you have checked all these points and the issue persists, please reply to this ticket with any additional details or errors you might be encountering, and a human agent from our support team will assist you further.

Thank you for raising this concern!

Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math
Open Graph/Social Preview Image Is Not Displayed » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Both products seem to have OG meta tags added to them. We tested them in Facebook’s social debugging tool and they both have a social preview:

Can you please let us know to what social media platform you were sharing these URLs?

Looking forward to hearing back from you.