Image atl issue on my website

#354192
Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please let us know if you are using some sort of page builder to insert your images into your content?

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Cross Identity

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Azib Yaqoob

    3 years, 9 months ago

    Rank Math business

    Hello,

    Could you please specify the error you are seeing when entering the alt tags?

    Rank Math only adds missing ALT attributes, title, caption, description for images added in post or page content(inside the content editor), it will not do so for images used in headers, sidebars, footers, etc, and the images added using other plugins.

    Also, the ALT text and description will be applied on the fly, Rank Math does not add these values to your database but instead applies the tag dynamically when displaying the page.

    Please use your browser’s developer tools to inspect the page and check the image attributes on the source code.

    I hope this helps. Looking forward to helping you.

    Cross Identity

    3 years, 9 months ago

    Rank Math free

    I have put it the ALT tag on all images but 3 are still showing error.

    Cross Identity

    3 years, 9 months ago

    Rank Math free

    Any Update on this?

    Jeremy

    3 years, 9 months ago

    Hello,

    We apologize for the delay.

    It seems that you are using custom blocks or a 3rd party plugin (bundled from your theme) for your WPBakery builder.

    Could please contact the developers of the theme provider and ask how images are rendered on the front end? Currently, Rank Math isn’t able to detect these images once loaded on the page.

    Also, I tried opening your homepage editor and it just keeps on loading the blocks. I can’t seem to check the affected images.

    Looking forward to helping you on this one.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Image atl issue on my website’ is closed to new replies.