Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We’re sorry to see you go, we can see that you have successfully canceled your subscription, and you won’t get billed for its renewal.
Your subscription will remain active until the end of the paid period (September 23, 2025), but it will not be renewed automatically.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
When the money will be returned?
So what I really want to do is get the rank math pro because it already have the content AI so I do what to pay for two subscription
So if you can have me to switch it the rank math pro thanks
Hello,
Please note that the Content AI subscription is not part of Rank Math PRO subscription. Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial.
However, we provide 750 Content AI credits monthly for free. You can use these FREE credits as long as you do not have a Content AI subscription. You can read more about how to use the Content AI for free here: https://rankmath.com/kb/content-ai-free/
In this case, we can process a refund for your current purchase, and then you can proceed to purchase the correct subscription based on your requirements. If you would like us to process your refund, please let us know, and we will assist you accordingly.
We look forward to hearing back from you.
Thank you.
Yes, I’d like a refund please that I couldn’t do the correct subscription thanks !!
So you’re saying all the license for all the subscription are separate so even if I get the pro version I still have to get separate license to use it ?
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
