IM getting some fatal errors - Support

Resolved alfadigitalmx
3 years ago

Rank Math free

Everytime i try to edit a page i get some fatal error.

In my logs i can see this: 2022/11/26 15:00:41 [error] 201#201: *74039 FastCGI sent in stderr: “PHP message: WordPress database error Table ‘perfecthome.wp_rank_math_404_logs’ doesn’t exist for query SELECT * FROM wp_rank_math_404_logs WHERE uri = ‘marca/attika’ LIMIT 0, 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/woodmart/404.php’), get_header, do_action(‘get_header’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Monitor\Monitor->capture_404, RankMath\Monitor\DB::update, MyThemeShop\Database\Query_Builder->onePHP message: WordPress database error Table ‘perfecthome.wp_rank_math_404_logs’ doesn’t exist for query SELECT COUNT(*) FROM wp_rank_math_404_logs LIMIT 0, 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/woodmart/404.php’), get_header, do_action(‘get_header’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Monitor\Monitor->capture_404, RankMath\Monitor\DB::update, RankMath\Monitor\DB::add, RankMath\Monitor\DB::get_count, MyThemeShop\Database\Query_Builder->getVar, MyThemeShop\Database\Query_Builder->onePHP message: WordPress database error Table ‘perfecthome.wp_rank_math_404_logs’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_rank_math_404_logs made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/woodmart/404.php’), get_header, do_action(‘get_header’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Monitor\Monitor->capture_404, RankMath\Monitor\DB::update, RankMath\Monitor\DB::add, MyThemeShop\Database\Query_Builder->insert” while reading response header from upstream, client: 66.249.65.94, server: perfect-home.mx, request: “GET /marca/attika/ HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-perfecthome.sock:”, host: “perfect-home.mx:20723”

Could you help me?

Viewing 3 replies - 1 through 3 (of 3 total)

Md. Sakib Khandaker
3 years ago

Rank Math agency

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

Please navigate to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the Recreate Missing Database Tables to see if that works for you.

Here’s a guide that you may follow: https://rankmath.com/kb/recreate-missing-database-tables/

The issue should be resolved after that. Let us know if it doesn’t. We are here to assist.

Thank you.

alfadigitalmx
3 years ago

Rank Math free

Nope It didnt work.

Jeremy
3 years ago

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 years, 11 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘IM getting some fatal errors’ is closed to new replies.