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Hi,
I am facing such a weird issue. When i open my website as a user it shows totally blank but if i login as admin then the website is visible. I tried to disable all the plugins to find out the affected plugin. and i find out issue in the rank math plugin. If i disable RankMath plugin then it crash the whole website and if i enable then the website is not visible to users. I also try the old version but same issue it crashes. Please help me out. My website name is justdownloader.com.
Waiting for your positive response. Thanks!
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Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
As for your issue, I can see that your site is working perfectly fine from my end. You may try accessing your site using incognito mode of your browser.
For crashing issue, can you please share the error log with us? So that we can understand and investigate what really causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.Looking forward to helping you.
Thank you.
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