Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share some screenshots and the affected URLs in the sensitive section so we can look into this from our end.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
When did you set those icons? Since I went to Google and checked when was the last crawl date of your site and it is from the 26th, so if you changed after that date, you might wait until Google crawls again your site to see those changes.
Looking forward to help you.
I created my rankmath acc the 28th so im guessing the change was after the 26th.
Can i force google to crawl my site, or will i just have to wait. And if i have to wait how long will it take.
Hello,
On the Google documentation, they say you must wait a few days after the page is crawled. I checked it and the last time your page was crawled was the 29th of August so it could be a matter of a few days to get the logo in the search result.
If not, let us know and we will do a deeper check.
Looking forward to help you.
Hello,
Perfect, we will be here waiting for your feedback after a few days.
Looking forward to help you.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
