Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that the payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
Customer has checked with bank, and as per bank no issue is from side even the transaction has not reached to bank yet. while trying to make purchase , below error msg is populating :
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
pls check.
Hello,
You can ask s******@f************* as to why are the transaction is getting blocked.
Looking forward to helping you. Thank you.
Ideally this query should be asked from the RankMath to fastspring. As RankMath has taken this service.  But if you don’t want to do this , I will update the customer.
Let’s see if he wants to connect with fastspring or not.
Regards.
Hello,
We understand that but as the entire payment workflow is handled by them, their team will have a concrete answer and reason behind the blockage of the transaction.
Hope you understand. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
