Hello,
Thank you for contacting Rank Math and we are sorry to hear that you wish to downgrade your subscription.
We’d like to inform you that downgrading the subscription is not possible at the moment. You will have to cancel your current subscription and purchase a new one.
We can process a refund for your current purchase, and then you can proceed to purchase the correct subscription based on your requirements. If you would like us to process your refund, please let us know, and we will assist you accordingly.
We look forward to hearing back from you.
Thank you.
Yes, please process the refund
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You may proceed with purchasing the desired plan from here: https://rankmath.com/pricing/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
