Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have two options here, we can either transfer your Content AI to your correct account and we can also process a refund for you.
Please let us know how you wish to proceed and we will do the needful.
We really look forward to hearing back from you. Thank you.
I would like to cancel my purchase and request a refund.
Hello,
We can see that our email has been replied to already, and we can see that your Content AI has been transferred to the correct account. Please let us know if you still want to proceed with the refund.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
