I was charged twice

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

It seems you have multiple Rank Math accounts, and your PRO subscription is connected to the other account whose email you included in the sensitive data section.

Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.

By doing this, we can ensure that all your purchases and tickets are centralized.

If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?

Could you please share the email ID in the below format:

Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.

Concerning the recent charge, when you sign up for Rank Math PRO (any license type), you automatically get a FREE 15-day trial of our Content AI feature. This is clearly stated on our pricing page, where you can see this screenshot:

We also want to make sure you’re not charged without your knowledge, so we send you an email reminder three (3) days before the trial ends. If you don’t want to continue using Content AI, you can cancel the trial anytime before the charge. This is also explained in our FAQs. To cancel the trial, you just need to follow this link: https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

However, if you feel like you were charged unfairly or you changed your mind about Content AI, we are happy to offer you a full refund on this order. Just let us know and we will process it as soon as possible.

Thank you for your understanding and cooperation. We hope to hear from you soon.