Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
Unfortunately, there is no way to switch subscriptions at the moment.
To achieve your aims, you will need to have the Content AI subscription canceled and refunded.
Then you can proceed to purchase the correct subscription.
If you want us to go ahead and refund the Content AI subscription, kindly let us know and we will do the needful.
We anticipate hearing back from you.
Thanks.
Greetings.
Unfortunately, it turns out that your product (content AI) is not for me. I’m not getting the value I expected. I write my texts myself, I just needed good keywords since English is not my native language.
You can see that I tested a little, but that I didn’t spend a lot of credit.
I would like a refund.
After the refund I will try to buy Rank Math PRO as you instructed me. Maybe it will be the right thing for me.
My data:
Dragana Penco
Zagreb, Croatia
d************@g********
Receipt for the order RANKMATH240803-2140-52225
PayPal: d************@g******** (The purchase was made via PayPal)
My bank account: 4790772333650281, Dragana Penco, OTP bank, Zagreb, Croatia
I hope this is okay. Greetings.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please do so here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
