I want to cancel … get a refund.

#398922
  • Resolved Glenn Madden

    3 years, 9 months ago

    Rank Math free

    The product does do what I wanted. I have already uninstalled it and went back to Yoast which I have used for many years.

    I tried your product to get rid of the annoying warning in Google Search Console of a missing GTIN and Brand schema. As far as I could tell your product put in code for the brand and GTIN but Google could not see it.

    I am tired of trying so please Google so do not insist I try something else. For now, I am fed up with trying to please Google 100%.

    Yoast has done well for me and I feel better working with it.

    Thank You for the tryout… BUT please send me a refund.
    Glenn Madden

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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