I want refund of rank math subscription

#569864
  • Resolved The Digito
    Rank Math free

    My rank math subscription got renew automatically. Rank math has done a tremendous job for me but, currently we are facing some financial issue so I want refund of $199.In few day I’ll definitely will purchase business plugin. please consider this and help me with refund. it’s my kind request. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

    This is not fair sir please go through below details. I took it from your website. If you are not refunding my amount Definity ill take a proper action. within one hour of auto payment I have raised the ticket. I know you have sent mail but due to some medical emergency I was not checked my mails. I have told my valid reason as a customer I have rights. please don’t do like this. there are lot my friends which I had recommended Rank Math. They will all cancel subscription If I recommend some other plugin. please don’t do like this with your customers.

    Money-back-guarantee for goods

    Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 30 days from the day on which the purchased goods have been delivered.

    The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.
    In order to make use of this right, Users must send an unambiguous notice to the Owner. While a motivation is not required, Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.

    Within the same period of time stated above, Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale. Goods must be returned inside the original packaging.
    Upon receipt of the goods, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, if so, refund the purchase price.

    https://rankmath.com/terms-and-conditions/?_gl=1*gt6su7*_ga*MTU5MDkxNTcwLjE2ODM0NTg1MDY.*_ga_WTF2SQ5LGQ*MTY4MzQ2MTkyOC4yLjEuMTY4MzQ2MjEyOS42MC4wLjA


    This is not fair sir please go through below details. I took it from your website. If you are not refunding my amount Definity ill take a proper action. within one hour of auto payment I have raised the ticket. I know you have sent mail but due to some medical emergency I was not checked my mails. I have told my valid reason as a customer I have rights. please don’t do like this. there are lot my friends which I had recommended Rank Math. They will all cancel subscription If I recommend some other plugin. please don’t do like this with your customers.

    Money-back-guarantee for goods

    Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 30 days from the day on which the purchased goods have been delivered.

    The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.
    In order to make use of this right, Users must send an unambiguous notice to the Owner. While a motivation is not required, Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.

    Within the same period of time stated above, Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale. Goods must be returned inside the original packaging.
    Upon receipt of the goods, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, if so, refund the purchase price.

    https://rankmath.com/terms-and-conditions/?_gl=1*gt6su7*_ga*MTU5MDkxNTcwLjE2ODM0NTg1MDY.*_ga_WTF2SQ5LGQ*MTY4MzQ2MTkyOC4yLjEuMTY4MzQ2MjEyOS42MC4wLjA


    This is not fair sir please go through below details. I took it from your website. If you are not refunding my amount Definity ill take a proper action. within one hour of auto payment I have raised the ticket. I know you have sent mail but due to some medical emergency I was not checked my mails. I have told my valid reason as a customer I have rights. please don’t do like this. there are lot my friends which I had recommended Rank Math. They will all cancel subscription If I recommend some other plugin. please don’t do like this with your customers.

    Money-back-guarantee for goods

    Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 30 days from the day on which the purchased goods have been delivered.

    The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.
    In order to make use of this right, Users must send an unambiguous notice to the Owner. While a motivation is not required, Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.

    Within the same period of time stated above, Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale. Goods must be returned inside the original packaging.
    Upon receipt of the goods, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, if so, refund the purchase price.

    https://rankmath.com/terms-and-conditions/?_gl=1*gt6su7*_ga*MTU5MDkxNTcwLjE2ODM0NTg1MDY.*_ga_WTF2SQ5LGQ*MTY4MzQ2MTkyOC4yLjEuMTY4MzQ2MjEyOS42MC4wLjA

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Viewing 3 replies - 1 through 3 (of 3 total)

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