Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
If you don’t mind us asking, is there any particular reason why you wish to cancel your subscription? Perhaps there’s something we can help you with? We really appreciate your feedback.
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
Hello, I expected better results from your AI tool and Math Rank overall. I’ve found another tool I’m satisfied with, so I kindly request a refund. Thank you.
Hello,
Thank you for your feedback.
This will help us make the feature better so you can give it another shot in the future.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Thank you for processing the refund for the purchased plugin. However, I received only 90,03 € back, while the original payment was 95.58 €. Could you please explain the difference? I would like to understand if any fees or deductions were applied to the refund.
Thank you for your assistance.
Hello,
The total refund we processed is $100.66 (Rank Math PRO $83.88 and VAT (20%) $16.78).
For your reference, please check the sensitive data section of the invoice.
You can see the refunded amount under Refunds and Returns.
You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Dear MathRank Support,
I hope this message finds you well.
I kindly request your assistance in updating my company details on the following invoice:
Invoice ID: IVYUIYVGRM5VFFTNWI7S37ZS372E
Correct Company Details:
Hubio, s. r. o.
Duklianska 2709/58
052 01 Spišská Nová Ves
DIČ: 2122149403
IČO: 55966918
Additionally, I recently returned a plugin and received a refund. Could you please confirm that the correct company details will also be included in the documentation for the refund?
Thank you for your support. Please let me know if you need any additional information.
Best regards,
Pavol Hamrák
Hubio, s. r. o.
Hello,
If you need to change/update any billing information on your invoice, please get in touch with our payment provider, FastSpring, and they will assist you with that.
At the moment, we don’t have any control over the information in your invoice as we let FastSpring handle it for us.
You can use the following contact form:
https://fastspring.com/consumer-support-form/tax-vat-gst/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
