Hello,
Thank you for contacting the support.
We are sorry to disappoint, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?
Please let us know. We are here to assist you with your request.
I did not receive the email 7 days before, I only received the notification of charge for renewal already made and I contacted you immediately.
Hello,
We can’t find any purchases under this account and the email you provided.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have found the email address used for the account in the sensitive data section. Kindly check that out.
Since you open this support ticket using a different email address, please send an email to our billing and accounts department at s******@r*********** using the correct email address to address your concern.
We really look forward to hearing back from you. Thank you.
