Hello,
I’m sorry to hear about the issue you faced with your Content AI credits. Unused credits from the previous month do not roll over to the next month as per our policy. Each month, you receive a set amount of credits based on your subscription level.
If you believe there has been an error or discrepancy in your credit balance, please ensure that you have refreshed the Content AI credits in your Rank Math account settings. You can do this by navigating to Rank Math SEO → General Settings → Content AI on your website and refreshing the credits.
If the issue persists, you can try reconnecting your account following the steps outlined here. This should help update your credit balance.
Thank you for bringing this to our attention, and we appreciate your understanding. If you need further assistance, feel free to reach out to our dedicated support team here.
We are here 24/7, 365 days a year to assist you.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
i am very disappointed..besides that the German language keyword search with content Ai is pathetic…it brings up the name of other companies and things that don’t make any sense…I’m really disappointed. You are good at advertising but then in the end nothing works the way you want it to…
i pretend at least to have the credits of last month back! i didn´t know they expire
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Our Content AI plan will not give you the credits equivalent for one year. You will be given monthly credits (in your case, 7500 credits) and it will always refresh every month whether you use it or not.
We have mentioned it in the facts here: https://rankmath.com/content-ai/#pricing-faqs
As for the keyword research, our Content AI feature pulls suggestions from top-ranking websites, which may occasionally include unrelated results.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
