Hello,
We apologize for the issue you are facing with your subscription. Unfortunately, downgrading or switching subscriptions directly is not possible at the moment. Instead, we can process a refund for your current subscription, and you can then purchase the correct subscription based on your requirements.
If you would like us to proceed with the refund, please let us know. For more details on this process, you can refer to our knowledge base article on downgrading plans here.
Thank you for bringing this to our attention, and we look forward to assisting you further!
That would be great. Please do that.
Hello,
As requested, we have initiated a refund for your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You can now repurchase the Rank Math PRO subscription on our pricing page here:
https://rankmath.com/pricing/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
