I see two versions of the same wordpress site in my RankMath

#525916
  • Resolved Yoon

    2 years, 10 months ago

    Rank Math free

    Hi
    RankMath used to work fine on my WordPress site, motorkor.com
    However, since recently, RankMath started to tell me that my site’s url has changed and that I need to reactivate RankMath.
    So when I proceed to reactivate, it tells me that I am about to activate my site, showing my site’s IP address instead of domain name.
    After reactivation when I log in to RankMath, I see both version of the same wordpress site: the domain name version and the IP address version.
    What can I do to solve this issue?
    BTW, I deleted both from my RankMath account.
    Thanks!
    User hello1082 (h****@o**********)

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Can you please check if the WordPress URL and Site URL are the same? To do so, navigate to WordPress Dashboard > Settings > General and check that both URLs are the same as both should match for a proper connection.

    After that, please try disconnecting and reconnecting your Rank Math account again to see if this resolves your issue.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I see two versions of the same wordpress site in my RankMath’ is closed to new replies.