I receive emails from you (or your WordPress account) that I don’t subscribe

#863930
  • Resolved Claudiu Tamaș

    1 year, 3 months ago

    Rank Math free

    Hi,

    The emails have the subject like this:
    [WordPress Plugin][3142114] seo-by-rank-math/trunk: Update to version 1.0.227-beta from GitHub
    and contains the changes from your app code (or something like that). The emails are huge.

    The email sender is: n******@w************
    I don’t think I subscribe to this because I am not interested in your app code.
    I think you subscribed me to this because I made an account on rankmath.com.

    How to disable this or unsubscribe?
    My email is in “Sensitive Data” with the part of the email.

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with receiving unwanted emails. It seems that you are receiving update notifications related to the Rank Math plugin from WordPress.org.

    To stop receiving these emails, you can disable the update notification feature in your WordPress dashboard. Here’s how:

    1. Navigate to WordPress Dashboard → Settings → General.
    2. Look for the option related to update notifications and disable it.

    If you continue to receive these emails after making this change, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Rank Math New Features – Roll Back and Beta Testing

    Miguel

    1 year, 3 months ago

    Hello,

    Thank you for contacting support.

    Those emails are not coming from our company directly nor are related to any account on our website. You are receiving those because you have subscribed for them on the WordPress page of our plugin here: https://wordpress.org/plugins/seo-by-rank-math/

    If you cannot unsubscribe from them you would need to get in touch with WordPress directly about it to ask that your email be removed from that list.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.