Hello, we’re sorry to hear about the issue you’re facing with your subscription. Since you purchased Rank Math PRO using a different email address, you’ll need to merge your accounts or change the email connected to your PRO account.
To do this, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details, including the email address you used for the purchase (c**********@h**********) and the email you use for managing SEO (c**********@g********).
- In the Sensitive Data section, include both email addresses and specify which one you would like to be connected to your PRO account.
- If possible, attach a screenshot of the invoice you received from FastSpring.com.
- Finally, click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in restoring your subscription by merging the accounts or changing the email as requested.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.