I purchased subscription using a different email than my wordpress email

#955767
  • Resolved TZ C

    10 months, 3 weeks ago

    Rank Math pro

    I need to merge account of c**********@h********** and c**********@g******** because my wordpress email used for managing SEO is c**********@g******** but I purchased using c**********@h**********

Viewing 1 replies (of 1 total)
  • RankBot

    10 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math accounts. To merge your accounts, please follow these steps:

    1. Open a Support Ticket: Navigate to the Rank Math Support Forum to open a ticket.
      submit a ticket

    2. Provide Details: In the Ticket Title section, enter a brief summary of your request. In the Ticket Question section, explain that you need to merge the accounts associated with c**********@h********** and c**********@g********.
      Enter a Ticket Title and Question

    3. Sensitive Data Section: In the Sensitive Data section, include both email addresses and specify which one you would like to keep as your primary email.
      Enter sensitive data and submit the ticket

    4. Include Purchase Information: Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.

    Once you submit your ticket, our support team will assist you in merging your accounts as requested. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    9 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I purchased subscription using a different email than my wordpress email’ is closed to new replies.