I purchased Rankmath and It Doesn’t Update

#433361
  • Resolved Nicole Jolie

    3 years, 4 months ago

    Rank Math free

    Can you please tell me the code in this article you have on your site. It doesn’t specify the code exactly.

    https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/

    Your article cuts off the code
    The instructions are obtuse and eratic.
    The instructions are incomplete.

    I want a step by step with the exact code that needs to be in the php file for my host to fix this problem with your plugin that I purchased that I cannot use because it doesn’t work.

    Your plugin shouldn’t be this complicated or problematic to use.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share a screenshot of the code being cut off in our KB guide from your end?

    You may instead refer to this code: 

    define( 'RANK_MATH_ENCRYPTION_KEY', 'cK;_/9t§dP*IyeuYLObqy[qO-F{=12V,aru]9L)j0fqfon/1-r1Zq-sTZoIs(v]U' );
define( 'RANK_MATH_ENCRYPTION_SALT', 'y7ZQs73a.]§Tlp5+V1g&c!Hui{2Bn^]-l-z02$:TAEdVZC$9z=fRq/hQBg{+2b{*' );

    If the plugin isn’t updating properly after connecting the Rank Math account, you may use that code in your website’s wp-config.php file and disconnect and reconnect your Rank Math account again.

    If that doesn’t work, we can check this one over your website’s admin settings page. Just let us know.

    Looking forward to helping you on this one.

    Nicole Jolie

    3 years, 4 months ago

    Rank Math free

    I got it. Thanks. I appreciate the help and especially you’re taking the time to get back to me.

    Reinelle

    3 years, 4 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I purchased Rankmath and It Doesn’t Update’ is closed to new replies.