I purchased pro but it isn't reflecting on my site - Support

Resolved Heather Knezic
2 months, 2 weeks ago

Rank Math pro

Hello,
I purchased Pro a few moments ago but it still looks like I’m using the free version. I can’t find where to switch it over to the pro version now that I’ve upgraded. Can you help me with this please?

Viewing 5 replies - 1 through 5 (of 5 total)

RankBot
2 months, 2 weeks ago
Hello,

We apologize for the issue you are facing with your Rank Math PRO upgrade. To ensure that your PRO version is activated, please follow these steps:
1. Download Rank Math PRO: Log into your Rank Math account and download the Rank Math PRO plugin zip file.
  $Download Rank Math SEO PRO$
2. Install the PRO Version: Go to your WordPress Dashboard, navigate to Plugins → Add New, and click on Upload Plugin. Choose the Rank Math PRO zip file you downloaded and click Install Now.
  $Install Rank Math PRO$
3. Activate the License: After installation, go to Rank Math SEO → Dashboard → Help in your WordPress Dashboard and click on Connect Now to activate your license.
  $Click Connect Now to activate Rank Math$
4. Select Your License: If you have multiple subscriptions, select the correct license from the drop-down menu and click Ok, ACTIVATE NOW.
  $Activate Rank Math License$
If you have followed these steps and are still experiencing issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Heather Knezic
2 months, 2 weeks ago

Rank Math pro

The pro version is not listed in my product downloads. The only one listed is the free license.

Heather Knezic
2 months, 2 weeks ago

Rank Math pro

The purchase is shown on my account so I am certain that I should have pro. I don’t understand why I don’t have the option to download pro if I clearly have the subscription to pro on my account.

Princess
2 months, 2 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have escalated the issue with our accounts team, and we shall hear from them soon.

Meanwhile, if you have any other questions, please feel free to ask.

We are here to help you

Princess
2 months, 1 week ago

Hello,

Thank you for your patience.

We have heard from our developers that the issue has been fixed.

You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/

Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

Let us know how it goes. Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.

I purchased pro but it isn’t reflecting on my site