Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm whether you’ve posted this ticket with the same account that you used to purchase the paid version of Rank Math?
If yes, then please share your purchase details including the Email Id used, in the Sensitive Data section of this ticket. You can access the Sensitive Data section by editing the first post of this ticket.
If you prefer, you can also mail us the above details at s******@r***********.
Looking forward to helping you.
Thanks.
It should be set to h*********@g******** as the user.
Oh wait, is it set to h***@s*********? 🙁
I have set up all the free accounts with h*********@g******** and I think the purchase would have been with h***@s*********.
What should I do in this situation?
Hello,
Thanks for providing the details.
We checked our server and the Email ID h***@s********* was used during the purchase. For the account, you used the Email ID h*********@g********. Could you please let us know if you want to merge these two accounts?
it says “automatic update is unavailable for this plugin. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.”
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account using the Email ID h***@s********* to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Please let us know how that goes.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
