Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your subscription is showing as inactive despite the next billing date being in the future.
To resolve this, we recommend replying to your ticket with the details you’ve provided, including your Invoice ID and subscription details. A human agent from our support team will be able to assist you further and investigate why your subscription is not active.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Invoice ID: IVKYY452KN2FDS5OV3JPAIQ4HAZI
I purchased a yearly PRO subscription, but it’s no longer active, even though a full year hasn’t passed.
Subscription Details:
Description: PRO Subscription (Billed annually)
Next Billing Date: 10/1/24
Hello,
Thank you so much for getting in touch.
You’re previous subscription has failed to renew and ended on October of last year, which is why you currently don’t have any active subscription.
If you wish to continue using the Rank Math PRO, please purchase a new plan from here: https://rankmath.com/pricing/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
