Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It sounds like you may have upgraded using a different email address than the one associated with your free account.
To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation.
- In the Sensitive Data section, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Your account appears to have been upgraded to the PRO version already. The PRO badge is already visible on your account.
To use Rank Math PRO, you first need to download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache, and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
